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	<title>What Does Marketing Really Do?</title>
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	<description>An insider&#039;s look at what all those people in the Marketing Department are up to.</description>
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		<title>What Does Marketing Really Do?</title>
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		<title>Forget The Business Best Seller&#8230;Read A Rap Autobiography</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2011/11/11/forget-the-business-best-seller-read-a-rap-autobiography/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2011/11/11/forget-the-business-best-seller-read-a-rap-autobiography/#comments</comments>
		<pubDate>Fri, 11 Nov 2011 16:32:32 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=337</guid>
		<description><![CDATA[Is it time to expand our reading lists beyond the world of the best selling business books? I recently finished the autobiography of rapper Prodigy &#8211; one half of the iconic rap group Mobb Deep.  An insightful book, Prodigy shares a rich blend of his life, career, and personal perspectives. I picked up the book [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=337&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Is it time to expand our reading lists beyond the world of the best selling business books?</p>
<div>I recently finished the autobiography of rapper Prodigy &#8211; one half of the iconic rap group Mobb Deep.  An insightful book, Prodigy shares a rich blend of his life, career, and personal perspectives.</p>
<p>I picked up the book out of personal interest.  Surprisingly, however, I found an extremely powerful business lesson for marketers; a lesson superior to the platitudes we disappointingly find in many of today’s ‘best selling’ business books.</p></div>
<div>Read the Full Post:</div>
<div><a title="The Marketing Lesson from Mobb Deep's Prodigy" href="http://chewitt.posterous.com/marketing-lessons-from-rap-prodigy-mobb-deep?utm_source=Blog&amp;utm_medium=Post&amp;utm_campaign=Syndication">http://chewitt.posterous.com/marketing-lessons-from-rap-prodigy-mobb-deep</a></div>
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		<title>Campaign Consciousness Can Strengthen Your Brand</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2011/10/24/campaign-consciousness-can-strengthen-your-brand-2/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2011/10/24/campaign-consciousness-can-strengthen-your-brand-2/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 23:43:13 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=332</guid>
		<description><![CDATA[Being a marketer I’m easily engaged and excited by unique, innovative marketing concepts.  Show me an interesting, creative advertisement or promotion and one of those kid-in-an-unattended-candy-store smiles will come across my face. Just recently I experienced such a promotion from the marketing and creative agency Hodgson/Meyers (www.hodgsonmeyers.com)&#8230;a promotional pitch in the form of a metal [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=332&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<div>Being a marketer I’m easily engaged and excited by unique, innovative marketing concepts.  Show me an interesting, creative advertisement or promotion and one of those kid-in-an-unattended-candy-store smiles will come across my face.</div>
<div>Just recently I experienced such a promotion from the marketing and creative agency Hodgson/Meyers (www.hodgsonmeyers.com)&#8230;a promotional pitch in the form of a metal lunchbox.</div>
<div>In my opinion, however, there was one critical component missing.</div>
<p>Read the full post: <a href="http://chewitt.posterous.com/hodgson-meyers-marketing-campaign-example">http://chewitt.posterous.com/hodgson-meyers-marketing-campaign-example</a></p>
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		<title>Are You A Brand Archaeologist?</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2011/09/29/are-you-a-brand-archaeologist/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2011/09/29/are-you-a-brand-archaeologist/#comments</comments>
		<pubDate>Thu, 29 Sep 2011 17:50:07 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=328</guid>
		<description><![CDATA[What Thrift Stores Have To Do With Enterprise Brand Identity Efforts Originally posted on my Thought Stream:  http://chewitt.posterous.com/creating-an-identity-with-brand-archaeology I believe we need to take part of our brand identity work out of the conference room, out of deep SPSS analysis, away from focus groups, and into our local thrift stores for some ‘Brand Archeology’. Brand Archeology is [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=328&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><strong>What Thrift Stores Have To Do With Enterprise Brand Identity Efforts</strong></p>
<p>Originally posted on my Thought Stream:  <a href="http://chewitt.posterous.com/creating-an-identity-with-brand-archaeology?utm_source=Blog&amp;utm_medium=Post&amp;utm_campaign=Syndication">http://chewitt.posterous.com/creating-an-identity-with-brand-archaeology</a></p>
<p>I believe we need to take part of our brand identity work out of the conference room, out of deep SPSS analysis, away from focus groups, and into our local thrift stores for some ‘Brand Archeology’.</p>
<p>Brand Archeology is a physical, visceral, and tactile brand identity exercise that expands our thinking beyond market research, Illustrator, and design meetings.</p>
<p>Read the full concept: <a href="http://chewitt.posterous.com/creating-an-identity-with-brand-archaeology?utm_source=Blog&amp;utm_medium=Post&amp;utm_campaign=Syndication">http://chewitt.posterous.com/creating-an-identity-with-brand-archaeology</a></p>
<p>&nbsp;</p>
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		<title>How TheLadders May Be Releasing Personally Identifiable Salary Information</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2011/08/28/how-theladders-may-be-releasing-personally-identifiable-salary-information/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2011/08/28/how-theladders-may-be-releasing-personally-identifiable-salary-information/#comments</comments>
		<pubDate>Sun, 28 Aug 2011 20:08:43 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=324</guid>
		<description><![CDATA[As originally published on Lumension&#8217;s Corporate Blog - Optimal Security The Responsibility of Data Ownership and the Care it Demands Anonymous data isn’t always anonymous&#8230;despite our intentions or best efforts.  Just this week, I received an startling reminder of this fact in an email Newsletter from TheLadders CEO, Marc Cenedella. Through the contents of that email, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=324&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><em>As originally published on Lumension&#8217;s Corporate Blog - <a href="http://blog.lumension.com/?p=3837" target="_blank">Optimal Security</a></em></p>
<p><strong>The Responsibility of Data Ownership and the Care it Demands</strong></p>
<p>Anonymous data isn’t always anonymous&#8230;despite our intentions or best efforts.  Just this week, I received an startling reminder of this fact in an email Newsletter from TheLadders CEO, Marc Cenedella.</p>
<p><strong><em>Through the contents of that email, TheLadders may be leaking the exact, personally-identifiable salaries of its customers (likely without their knowledge).</em></strong></p>
<p>Read the full story on <em>Lumension&#8217;s Corporate Blog - <a href="http://blog.lumension.com/?p=3837" target="_blank">Optimal Security</a></em></p>
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		<title>Three Reasons Why You Need To Use Google Voice</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2010/08/23/three-ways-use-google-voice/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2010/08/23/three-ways-use-google-voice/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 23:36:46 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Business Tools]]></category>
		<category><![CDATA[Marketing Operations]]></category>
		<category><![CDATA[Personal Brand]]></category>
		<category><![CDATA[Business Connections]]></category>
		<category><![CDATA[Google Voice]]></category>
		<category><![CDATA[job search]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[small business marketing]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=286</guid>
		<description><![CDATA[With the recent demise of Google Wave (which I conceptually loved but, admittedly, didn’t use) I want to champion a Google tool that I do use…preemptively addressing any ‘app-house-cleaning’ whispers within Google.  That tool is Google Voice – a fairly powerful Web-based phone management system that includes the assignment of your own, local phone number [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=286&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>With the recent demise of Google Wave (which I conceptually loved but, admittedly, didn’t use) I want to champion a Google tool that I do use…preemptively addressing any ‘app-house-cleaning’ whispers within Google.  That tool is Google Voice – a fairly powerful Web-based phone management system that includes the assignment of your own, local phone number (you may also recognize by its pre-acquisition name: GrandCentral).</p>
<p><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-logo.gif"><img class="alignright size-thumbnail wp-image-304" title="google-voice-logo" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-logo.gif?w=203&#038;h=45" alt="Google Voice Logo - Copyright Google" width="203" height="45" /></a>While I have read a few articles on conceptual uses of Google Voice &#8211; phone number consolidation, customized voicemails, etc. – I have yet to find an article that provides some tangible, real-world, sign-up-now examples.  Even one of my respected solution sources, <a href="http://lifehacker.com/5304800/google-voice-is-cool-but-do-you-need-it" target="_blank">LifeHacker</a>, seemed to be neutral toward Google Voice.</p>
<p>Fearing for the safety of my beloved application, I have – in the true spirit of marketing-motivated ‘top’ lists (e.g. ‘top three things you need to know about social media’, ‘top 10 things wrong with your website, etc.) – compiled a list of three specific uses for Google Voice that you can implement.</p>
<p>After this read, you should be compelled to sign up today and start using Google Voice (and, yes, yes, start sharing more of your personal data with Google…you’ll be fine, take off the tinfoil hat).</p>
<p><strong>1. Google Voice and Your Luggage Tag</strong></p>
<div id="attachment_296" class="wp-caption alignright" style="width: 160px"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-luggage-tag.jpg"><img class="size-thumbnail wp-image-296 " style="margin-left:4px;margin-right:4px;" title="Google-Voice-Luggage-Tag" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-luggage-tag.jpg?w=150&#038;h=112" alt="Use Google Voice for your luggage tags" width="150" height="112" /></a><p class="wp-caption-text">Flickr - Sun Dazed</p></div>
<p>If you are like me, and a bit of a narcissistic airline traveler, you must still assert your authority over your luggage as it is gently laid on an airport conveyer belt [sarcasm].  We usually do so by attaching a flimsy, personally indentifying paper tag to our bags…you are mine and I am yours.  I include my phone number on my tag, as <a href="http://airconsumer.dot.gov/publications/flyrights.htm" target="_blank">recommended by the U.S. Department of Transportation</a>:</p>
<blockquote>
<p style="padding-left:30px;">The bags you check should be labeled &#8211; inside and out &#8211; with your name and phone number. Add the name and phone number of a person to contact at your destination if it&#8217;s practical to do so. Almost all of the bags that are misplaced by airlines do turn up sooner or later. With proper labeling, the bag and its owner can usually be reunited within a few hours.</p>
</blockquote>
<p style="padding-left:30px;">As comforting as the above statement is (‘sooner or later’…hurrah!), the reality is that lost baggage is the number two complaint for airline passengers;  behind issues with ticketing and boarding but, interestingly, ahead of complaints regarding delays and cancellations.  In fact, according a <a href="http://airconsumer.ost.dot.gov/reports/2009/December/200912ATCR.PDF" target="_blank">report by the U.S. Department of Transportation</a>, 165,246 pieces of luggage were lost in October 2009 (over 5,000 pieces per day).</p>
<p style="padding-left:30px;">With so much lost luggage, where has your highly protected mobile, home, direct-line phone number been spending its time?  Perhaps it’s with the <a href="http://www.reuters.com/article/idUSTRE5A358D20091104" target="_blank">Arizona couple that stole over 1,000 pieces of luggage</a>; data mining might have been more profitable than the contents of all those bags.</p>
<p style="padding-left:30px;">Using a Google Voice phone number on your luggage would make you more available while adding an additional layer of ‘protection’ for your personal information.</p>
<p><strong>2.  Google Voice and Your Career Search</strong></p>
<div id="attachment_292" class="wp-caption alignright" style="width: 154px"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-job-search.jpg"><img class="size-medium wp-image-292 " title="Google-Voice-Job-Search" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-job-search.jpg?w=144&#038;h=180" alt="Using Google Voice in your job search and resume" width="144" height="180" /></a><p class="wp-caption-text">Flickr - SOCIALisBETTER</p></div>
<p style="padding-left:30px;">In previous posts, I have detailed my concepts on bringing more intelligence to a career search by <a href="http://whatdoesmarketingreallydo.wordpress.com/2010/02/17/using-internet-marketing-to-improve-your-chances-of-getting-hired/" target="_self">tracking hyperlinks in resumes</a> and <a href="http://whatdoesmarketingreallydo.wordpress.com/2010/03/05/the-social-media-job-search-linkedin-profiles/">monitoring your social media profiles</a>.  I believe Google Voice can be used in a similar, powerful application for your job search.</p>
<p style="padding-left:30px;">Two features and their potential application:</p>
<p style="padding-left:30px;"><strong>Assigned Phone Number</strong> – use your Google-assigned phone number on applications, resumes, online profiles, etc. as your primary phone number.  By exclusively using this phone number in your job search, you can actively monitor and manage your candidacy.  In just one example, you could quickly identify and prioritize calls when you see an incoming number from a Google Voice-forwarded phone call.  Your early awareness would help ensure the right phone demeanor, attitude, and readiness.</p>
<p style="padding-left:30px;"><strong>Caller-Customized Voice Mail</strong> – Google Voice allows you to record and play different voice mail messages based on the caller (when it can be identified).  Combining this functionality with the ‘inbound’ phone numbers of perspective employers you can bring unique visibility to your candidacy.  Using Google Voice you could &#8211; where appropriate for the corporate culture, hiring manager, or position – greet callers with a customized voice mail that thanks them for their call and concisely reinforces your candidacy.</p>
<p style="padding-left:30px;">Today’s competitive job market demands differentiating attentiveness, creativity, and relevancy…use Google Voice to assert yourself and your candidacy.</p>
<p><strong>3. Google Voice For Small Business Marketing</strong></p>
<div id="attachment_298" class="wp-caption alignright" style="width: 160px"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-small-business.jpg"><img class="size-thumbnail wp-image-298 " title="Google-Voice-Small-Business" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/08/google-voice-small-business.jpg?w=150&#038;h=99" alt="Small business marketing with Google Voice" width="150" height="99" /></a><p class="wp-caption-text">Freeimagedepot.com</p></div>
<p style="padding-left:30px;">Larger enterprises often have wonderful telephony systems that can track calls sourced from various sales and marketing campaigns.  With this data, organizations are able to quantify performance and measure success of various offline and online tactics.  This same concept can be emulated by small and very-small businesses with a Google Voice phone number.</p>
<p style="padding-left:30px;">Google Voice could be used to track your small business campaigns:</p>
<ul style="padding-left:30px;">
<li>Track phone-based inquiries from your website; listing your Google Voice number or using the Google Voice ‘call me’ feature.</li>
<li>Identify prospects calling from a print mail piece (e.g. coupon flier, ad, etc.).</li>
<li>List your Google Voice number on your business card for tracking referrals (i.e. distributing ‘referral’ business card to current customers), activity from networking events, etc.</li>
<li>Place your Google Voice number on your work vehicle and track how many calls are generated from placement on business assets (could also be rental equipment, service tags, etc.).</li>
<li>Use a Google Voice number as a ‘preferred customer’ line that identifies callers and greets those that cannot be answered by name/special reference in voice mail.</li>
</ul>
<p style="padding-left:30px;">These concepts, and others, can bring Big Business sophistication and intelligence to every small business entrepreneur.</p>
<p><strong>Oh, I have others… (but I know you’re tired of scrolling)</strong></p>
<p style="padding-left:30px;">I know there are many other powerful, liberating, and inventive uses for Google Voice.  Dating and the ‘single scene’ (talk about screening and filtering)?  How about the freedom to use a phone number in your Craigslist ad (be available and protected)?</p>
<p>Have others?  Post some comments, share the knowledge, and let’s preemptively save Google Voice.</p>
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		<title>The Social Presentation &#8211; It&#8217;s great that you&#8217;re embracing social media but are you really listening?</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2010/07/02/the-social-presentation-its-great-that-youre-embracing-social-media-but-are-you-really-listening/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2010/07/02/the-social-presentation-its-great-that-youre-embracing-social-media-but-are-you-really-listening/#comments</comments>
		<pubDate>Fri, 02 Jul 2010 23:11:10 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Marketing Operations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Media Marketing]]></category>
		<category><![CDATA[engaging presentation audiences]]></category>
		<category><![CDATA[presentations]]></category>
		<category><![CDATA[social media monitoring]]></category>
		<category><![CDATA[social media presentations]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=259</guid>
		<description><![CDATA[It’s pretty exciting to watch how we, as marketers, have grown to embrace social media in a relatively short time.  In particular, we have come to recognize the fact there are dialogs being created outside of our efforts.  Notably, and most dramatically, we have seen this take shape in our presentation environments. Today, a real-time [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=259&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>It’s pretty exciting to watch how we, as marketers, have grown to embrace social media in a relatively short time.  In particular, we have come to recognize the fact there are dialogs being created outside of our efforts.  Notably, and most dramatically, we have seen this take shape in our presentation environments.</p>
<p>Today, a real-time social dialog among audience members often accompanies a presentation or webinar.  With this understanding, we’ve begun to encourage and support that dialog with hashtags and active monitoring.  That’s great&#8230;but are we really listening?</p>
<p><strong>Webinars and ‘Social’</strong></p>
<p>Early this week, I attended a marketing webinar sponsored by two well known and well respected marketing companies.  As in-the-know ‘social marketers’, they supported their webinar with a Twitter-based dialog.  Including:</p>
<ul>
<li>A hashtag specific to their presentation.</li>
<li>The hashtag included on each slide of the presentation.</li>
<li>Verbally encouraging the audience, throughout the presentation, to take their dialog to Twitter.</li>
</ul>
<p>And so the webinar began and the social magic unfolded&#8230;</p>
<p>There was a stead stream of tweets throughout the webinar (about 250 total tweets using the supplied hashtag).  The audience was so engaged on Twitter, that the presenters and moderators mentioned so in their dialog several times throughout the webinar.</p>
<p style="text-align:center;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/07/webinars-feedback-twitter1.png"><img class="size-medium wp-image-268 aligncenter" title="Webinars Using Twitter" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/07/webinars-feedback-twitter1.png?w=300&#038;h=80" alt="Webinars Using Twitter" width="300" height="80" /></a></p>
<p>Social success! Right?  Well, kind of&#8230;</p>
<p><strong>Hearing Versus Listening</strong></p>
<p>Most of us grew up with our parents, teachers, etc. telling us that there is a difference betweeen ‘hearing’ and ‘listening’.  My webinar experience was a perfect example of that important, distinct difference.</p>
<p>So there was this great 200 plus tweet activity racing alongside a decent presentation, but the tweets were not turned in to dialog by the presenters&#8230;they were relegated to threads, stand-alone statements.</p>
<p>I noticed this problem when the webinar came to its Q&amp;A segment.</p>
<p><img class="size-thumbnail wp-image-272 alignright" title="Left out in the social media cold - Flickr: im pastor rick" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/07/out-in-the-social-media-cold.jpg?w=150&#038;h=112" alt="Left out in the social media cold - Flickr: im pastor rick" width="150" height="112" />While there were a stream of questions in the tweet-cloud, the questions that were addressed (and answered) were those entered into the actual webinar hosting platform.  Those attendees (like myself) posting questions to the webinar hashtag were left out in the cold of the Twitter-sphere (even though we were encouraged to use Twitter for questions).</p>
<p><strong>Great, You’re Social, Now Begin Actively Listening</strong></p>
<p>Speaking from experience, it is not easy to present, maintain a decent pace, track time, and monitor audience questions/engagement&#8230;especially in a live webinar.  The fact that these presenters were, at least, aware of the activity on Twitter is better than many other webinars I’ve attended.</p>
<p>However, to truly turn ‘social’ into ‘dialog’ we have to put the right supporting processes in place in advance of encouraging audiences to social channels.</p>
<p>There are two simple steps to ensuring your next social-supported presentation creates dialog:</p>
<p><strong>#1 Structure Your Social Search To Find Questions</strong></p>
<p>Most commonly, we are driving audience members to Twitter (supported by a hashtag) for their accompanying dialog.  When setting up your next presentation make sure you are doing the following to explicitly ‘find’ questions:</p>
<ol>
<li><strong><span style="color:#ff6600;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/07/social-presentation-questions.png?w=300"><img class="alignright size-medium wp-image-281" title="Social Presentation Questions" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/07/social-presentation-questions.png?w=180&#038;h=95" alt="Searching Social During Your Presentations" width="180" height="95" /></a>Advanced Search</span></strong> &#8211; create a search in Twitter or, better yet, your favorite Twitter client using your presentation hashtag (e.g. #mypresentation) and the ‘?’ search operator (e.g. #mypresentation ?).</li>
<li><strong><span style="color:#ff6600;">Designate A Search Moderator</span></strong> &#8211; find a person that can specifically monitor the ‘question’ searches and respond or collect them for later reponse.
<ol>
<li>It’s Just You &#8211; use a Twitter client with alerts (like TweetDeck) and stored searches for you to refer back to during Q&amp;A.</li>
</ol>
</li>
</ol>
<p><strong>#2 Encourage the Community to Respond</strong></p>
<p>Depending on your topic and audience, leverage the knowledge in your audience to help field the questions of other attendees.  At the outset of the presentation, encourage your audience to follow the hashtag as well and to answer their fellow attendees’ questions.</p>
<p>Follow up after the presentation and comment on those threads (continuing to use your presentation hashtag):</p>
<ul>
<li> Praising excellent answers.</li>
<li>Clarifying or enhancing answers.</li>
<li>Correcting incorrect answers.</li>
</ul>
<p>This follow up, in addition to extended your knowledge, also provides an opportunity to drive audience members to follow up information or content.</p>
<p><strong>Will It Matter?</strong></p>
<p>Giving your audience a voice is great, listening and responding to their comments, questions, and needs is true, value-added dialog.  As is the case for many of us, our presentations and webinars are an opportunity to generate interest, and ultimately, new business.</p>
<p>The more actively we listen and engage the better we present our messages and brands.</p>
<p>You’re social media ears are open&#8230;now invest the time in be able to authentically engage and respond.</p>
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			<media:title type="html">chewitt</media:title>
		</media:content>

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		</media:content>

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		<title>Marketing Micro Tactics &#8211; Thoughtful Filenames Of Offers</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2010/05/12/marketing-micro-tactics-thoughtful-filenames-of-offers/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2010/05/12/marketing-micro-tactics-thoughtful-filenames-of-offers/#comments</comments>
		<pubDate>Thu, 13 May 2010 05:44:56 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Marketing Operations]]></category>
		<category><![CDATA[Personal Brand]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=229</guid>
		<description><![CDATA[Marketers, we must sweat the details&#8230;sometimes the small stuff has significant value.  I know it may seem like an unrealistic statement in these days of multiple, conflicting priorities and limited resources, but our marketing efforts are often the first point of engagement with prospective customers.  So how detailed?  I believe there are a set of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=229&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Marketers, we must sweat the details&#8230;sometimes the small stuff has significant value.  I know it may seem like an unrealistic statement in these days of multiple, conflicting priorities and limited resources, but our marketing efforts are often the first point of engagement with prospective customers.  So how detailed?  I believe there are a set of marketing micro-tactics that easily get overlooked in bustle of our daily activities.</p>
<p><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/05/marketing-micro-tactics.jpg"><img class="size-thumbnail wp-image-231 alignright" title="marketing-micro-tactics" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/05/marketing-micro-tactics.jpg?w=150&#038;h=150" alt="Marketing Must Sweat the Details" width="150" height="150" /></a></p>
<p>In this particular post, I am talking about the <a href="http://en.wikipedia.org/wiki/Filename" target="_blank">filenames</a> that we choose for our online resources (e.g. whitepapers, webcasts, etc.).</p>
<p><strong>What&#8217;s In A (File)Name</strong></p>
<p>Currently, a popular marketing tactic is to provide prospects with an offer for &#8216;premium content&#8217; in exchange for their contact information.  Especially popular in B2B marketing, marketers are engaging prospects through value-added content in the form of case studies, relevant resources, and free tools.  Commonly, these pieces of premium content are delivered to prospects as downloads that they can save to their local computers.</p>
<p>We usually do so much work to create these pieces of premium content &#8211; content creation, design, proof reading, development, lead capture and management &#8211; that we overlook the filename we are giving to these documents that will be download by our target audiences.</p>
<p>Rather than thoughtfully name these files, they are often an assemblage of someone&#8217;s first stab at a filename combined with inline versioning identifiers.  The example below is a whitepaper from SuccessFactors detailing how to maximize your human resources to improve execution.  The filename itself is not clear on who or what.</p>
<p style="text-align:center;"><a href="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-SuccessFactors-Example.png" target="_blank"><img class="aligncenter" style="clear:both;border:1px solid black;" title="Example from SuccessFactors" src="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-SuccessFactors-Example.png" alt="SuccessFactors Whitepaper Filename" width="249" height="61" /></a></p>
<p><strong>Why Are Filenames Important?</strong></p>
<p style="padding-left:30px;"><strong>Branding<br />
</strong>Your piece of premium content often is the beginning of an engagement with a prospect ; each point of contact is an opportunity to positively represent your brand.  Many times a user will not choose to rename a filename when they download and save your content.  A thoughtful, clear filename is a strong representation of your brand.</p>
<p style="padding-left:30px;">Even marketing experts &#8211; like MarketingProfs (below) &#8211; struggle with the small details.</p>
<p style="padding-left:30px;text-align:center;"><a href="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-MarketingProfs-Example.png" target="_blank"><img class="aligncenter" style="border:1px solid black;" title="Even Marketers Experts Struggle With Details" src="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-MarketingProfs-Example.png" alt="" width="438" height="62" /></a></p>
<p style="padding-left:30px;"><strong>Viral Distribution</strong><br />
I&#8217;m sure you have a compelling piece of content that a prospect will be compelled to share with others.  Usually, we forward on pieces of content to our colleagues/network as an email attachment (even a type of file share).  I doing so, the filename will help to form a first impression with that new.</p>
<p style="padding-left:30px;"><strong>Continued Reference</strong><br />
Premium content has the potential to live long after a prospect has filled out a form and left our website.  It is highly likely that prospects will reference your material sometime after their initial download.  This is especially true in the elongated buying cycles in many B2B sales engagements.  Consequently, your filename can be import for easy recollection and search. <strong> </strong></p>
<p><strong>A Process For Thoughtfully Naming Files</strong></p>
<p>I believe that while it is valuable to have conciseness in filenames, we can capture the spirit of that concept while including the components below:</p>
<p style="padding-left:30px;"><strong>Personal or Brand Identification </strong></p>
<p style="padding-left:30px;">Start by identifying yourself or your organization; qualifying the material and with whom the prospect chose to engage.  I think it is okay to use meaningful abbreviations when a full name may be too long (e.g. &#8216;WebEx&#8217; instead of &#8216;Cisco-WebEx&#8217; or &#8216;Hewitt&#8217; instead of &#8216;Chris-Hewitt&#8217;).</p>
<p style="padding-left:30px;">I recent came across the following example after reading <a href="http://www.tonyjeary.com" target="_blank">Tony Jeary</a>&#8216;s <em>Life Is a Series of Presentations</em>.  Here we have an example of a great resource &#8211; downloaded from Tony&#8217;s website &#8211; but the filename does not accurately reflect his personal brand.</p>
<p style="padding-left:30px;"><img class="aligncenter" title="Tony Jeary Example" src="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Tony-Jeary-outline.png" alt="" width="199" height="105" /></p>
<p style="padding-left:30px;"><strong>Clear Subject</strong></p>
<p style="padding-left:30px;">Often suggest that this should be different than the title of the piece of premium content.  The titles for our case studies, whitepapers, webinars, etc. are often thoughtfully crafted to attract the attention of our target audiences.  At this point, however, someone has been appropriately engaged and is downloading our content&#8230;we&#8217;re past the opening lines.  I find it best to quickly summarize the subject of the material.</p>
<p style="padding-left:30px;">In the example below, &#8216;Social-Media-Improving-Customer-Service&#8217; would be a meaningful yet more digestible component of the filename.</p>
<p style="padding-left:30px;text-align:center;"><a href="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Alterian-Whitepaper.png" target="_blank"><img class="aligncenter" style="border:1px solid black;" title="Too Long and Too Descriptive" src="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Alterian-Whitepaper.png" alt="" width="238" height="158" /></a></p>
<p style="padding-left:30px;"><strong>Contact Method</strong></p>
<p style="padding-left:30px;">We can take this opportunity to include some contact information, especially social media channels, in our filename.  While it may not work in all circumstances, I believe this is especially important for individuals in their personal branding efforts.  For example, you can easily include your Twitter handle in the filename (thanks to <a href="http://twitter.com/azbado" target="_blank">azbado</a> for the technical QA).</p>
<p style="padding-left:30px;">The example below highlights one of my social media resources I provide on my website.  As I know that my audience for this material is interested in social media, I take the opportunity to include my twitter ID (shown in a &#8216;viral&#8217; email attachment context &#8211; click for larger image).</p>
<p style="padding-left:30px;text-align:center;"><a href="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Email-Attachment.png" target="_blank"><img class="aligncenter" style="border:1px solid black;" title="Attachment Example" src="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Email-Attachment.png" alt="Creating Thoughtful Filenames For Marketing Materials" width="265" height="201" /></a></p>
<p><strong>We Already Care About Many Filenames</strong><br />
The concept of thoughtful filenames isn&#8217;t, conceptually, a foreign concept for us as marketers.  We carefully consider the filenames for our &#8216;Internet indexed&#8217; materials like webpages and images.  We just need to carry this concept into our other distributed materials and make each character of a filename count.</p>
<p>As the next piece of premium content passes your desk, give a little more love to its filename.</p>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">chewitt</media:title>
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		<media:content url="http://whatdoesmarketingreallydo.files.wordpress.com/2010/05/marketing-micro-tactics.jpg?w=150" medium="image">
			<media:title type="html">marketing-micro-tactics</media:title>
		</media:content>

		<media:content url="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-SuccessFactors-Example.png" medium="image">
			<media:title type="html">Example from SuccessFactors</media:title>
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		<media:content url="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-MarketingProfs-Example.png" medium="image">
			<media:title type="html">Even Marketers Experts Struggle With Details</media:title>
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		<media:content url="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Tony-Jeary-outline.png" medium="image">
			<media:title type="html">Tony Jeary Example</media:title>
		</media:content>

		<media:content url="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Alterian-Whitepaper.png" medium="image">
			<media:title type="html">Too Long and Too Descriptive</media:title>
		</media:content>

		<media:content url="http://www.whatdoesmarketingreallydo.com/images/blog/Marketing-Filenames-Email-Attachment.png" medium="image">
			<media:title type="html">Attachment Example</media:title>
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		<title>Forget the Experts, Let the Musical Group TLC Teach You About Social Media</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2010/03/31/forget-the-experts-let-the-musical-group-tlc-teach-you-about-social-media/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2010/03/31/forget-the-experts-let-the-musical-group-tlc-teach-you-about-social-media/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 00:38:06 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[internet marketing]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=196</guid>
		<description><![CDATA[You have likely attended, read, researched, or paid for information about Social Media and how it can be leveraged in your business (especially true if you are a marketer).  Like you, I have invested &#8211; and still invest &#8211; a healthy amount of time learning about the emerging concepts in Social Media. With so much [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=196&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>You have likely attended, read, researched, or paid for information about Social Media and how it can be leveraged in your business (especially true if you are a marketer).  Like you, I have invested &#8211; and still invest &#8211; a healthy amount of time learning about the emerging concepts in Social Media. With so much to discuss, I find that the dialog is severely fragmented.  Where can we turn for a clear, concise message on Social Media?  Music.  Removing the layers of complexity and conjecture I think we can simply sum up Social Media in the song &#8216;Waterfalls&#8217; by the musical group TLC.</p>
<p>I believe a lot of the complexity and noise is due to our liberal attachment of the word &#8216;strategy&#8217; to Social Media.  Sure Social Media is new and exciting but we&#8217;re inadvertently giving this <em>tactic </em>a pretty big corporate ego; even its once popular digital counterparts (e.g. email, SEO, etc.) are jealous of all the new-baby attention that Social Media is receiving.</p>
<p>So let&#8217;s forget the &#8216;expert&#8217; advice and see what TLC knows about Social Media.</p>
<p><img class="alignright" title="TLC and Social Media" src="http://upload.wikimedia.org/wikipedia/en/1/18/Waterfalls_(TLC_song)_music_video.jpg" alt="" width="235" height="171" /><br />
<strong>Breaking Down the Song</strong><br />
<strong><span style="font-weight:normal;">Waterfalls (<a href="http://lala.com/zF1a">on lala</a>)</span></strong></p>
<p><strong><span style="font-weight:normal;">by Marqueze Etheridge, Lisa &#8220;Left Eye&#8221; Lopes, Organized Noize </span></strong></p>
<p><strong><span style="font-weight:normal;">Source <a href="http://en.wikipedia.org/wiki/Waterfalls_(TLC_song)">Wikipedia</a></span></strong></p>
<p>Don&#8217;t go chasing waterfalls,<br />
Please stick to the rivers and the lakes that you&#8217;re used to,<br />
I know that you&#8217;re gonna have it your way or nothing at all,<br />
But I think you&#8217;re moving too fast.<br />
<strong> </strong></p>
<p style="padding-left:30px;"><strong>Social Media Basics #1 &#8211; Be Realistic, Be Honest</strong><br />
<em><span style="color:#333399;">&#8216;Don&#8217;t go chasing waterfalls, please stick to the rivers and the lakes that you&#8217;re used to&#8217;</span></em></p>
<p style="padding-left:30px;">I was attending an excellent webinar last week on new media that had a lot of engaging content and shared experiences.  I was thoroughly enjoying the presentation, until the presenter leaned heavily on Blendtec as the goal for [all] marketers to reach for and achieve.  Uhhhhh, no&#8230;you just lost me.</p>
<p style="padding-left:30px;">Yes, Blendtec is one of many great individual examples of viral marketing performance.  However, using the marketing wisdom of TLC, the Blendtec video campaign is a &#8216;waterfall&#8217;&#8230;one that is highly conditional and not easily replicated.  The &#8216;success&#8217; of the campaign is not sustainable as it is dependent on an ever-widening top of Blendtec&#8217;s demand funnel.</p>
<p style="padding-left:30px;">Unfortunately, these are the examples that are generally held up for marketers as what they should be achieving. Blinded by the huge dollar signs we neglect to see the &#8216;success&#8217; of Blendtec as a general exception to the rule.</p>
<p style="padding-left:30px;">We need to be realistic in our approach to Social Media.</p>
<p style="padding-left:30px;">Rather than chase that awesome viral video or amazing Tweetup, we need to think about what social interactions and information:</p>
<ul style="padding-left:50px;">
<li>Do our targeted audiences value?</li>
<li>Can be energetically supported within the organization?</li>
<li>Will authentically represent the organization&#8217;s culture?</li>
<li>Can return consistent value to your targeted audiences?</li>
</ul>
<p style="padding-left:30px;"><strong>Social Media Basics #2 &#8211; Letting Go Of The Message</strong><br />
<em><span style="color:#333399;">&#8216;I know that you&#8217;re gonna have it your way or nothing at all&#8217;</span></em></p>
<p style="padding-left:30px;">What a perfect line, TLC really knows Social Media&#8230;they were well ahead of their time.  So after we are all hopped up from the sugary delights of Social Media case studies, we excitedly begin discussing these new tools in our organizations.  Most of us marketers are pumped!  Our colleagues, however, are usually a little skeptical and others are completely and belligerently against Social Media.</p>
<p style="padding-left:30px;">And so the corporate negotiations and rationalizations begin; structured thought and processes are established to &#8216;guide&#8217; Social Media.  As a result, many organizations use Social Media as another tool to push and control a message.  Symptoms of this condition include:</p>
<ul style="padding-left:50px;">
<li>Highly moderated and restricted communities (fear of negativity).</li>
<li>Filtered comments (control).</li>
<li>Days spent formulating responses to comments/events in the social cloud (over-analysis).</li>
</ul>
<p style="padding-left:30px;">We have to be okay letting a dialog develop &#8211; positive or negative, informed or misinformed &#8211; and rather focusing our efforts on vigilantly monitoring and thoughtfully responding.</p>
<p style="padding-left:30px;"><strong>Social Media Basics #3 -  What Value Will You Return</strong><br />
<em><span style="color:#333399;">&#8216;But I think you&#8217;re moving too fast&#8217;</span></em></p>
<p style="padding-left:30px;">Often the investment in Social Media thought processes are reversed; we spend countless time developing policies and procedures but don&#8217;t invest enough in how we are going to reach and return value to our audiences.  Instead we begin immediately focusing on the &#8216;tools&#8217;, not our messages, our audiences, and our responsibilities as marketers.</p>
<p style="padding-left:30px;">A similar parallel can be drawn to the mad Internet rush of the late 90&#8242;s when businesses realized they needed a presence on the &#8216;World Wide Web&#8217;.  Consultants were hired, teams were created, and websites were launched!  Many organizations, reacting to their delayed entry into the Internet, rushed to check a box (oftentimes a very expensive box).  The result of that rush were a lot of brochure-ware websites that did little for the user or the organization.</p>
<p style="padding-left:30px;">Social Media is particularly dangerous as there are often little to no hard costs to using its tools.  With low financial barriers to entry, we blindly load up on tools and ignore our audience.</p>
<p style="padding-left:30px;">Return to the questions I posed in the first section; let the answers to those questions determine what tools and mediums to use in your Social Media efforts.</p>
<p>A final note, and equally important, these concepts also apply to our own, personal Social Media efforts.  Our personal brands can be positively shaped by adopting TLC&#8217;s advice on Social Media.  Be thoughtfully engaged, helpful, and collaborative.</p>
<p>While I know that TLC intended their song to have a broader message promoting social awareness, the next time you sing along to &#8216;Waterfalls&#8217; I hope you also think of the direction of your Social Media efforts.</p>
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			<media:title type="html">chewitt</media:title>
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			<media:title type="html">TLC and Social Media</media:title>
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		<title>The Social Media Job Search &#8211; LinkedIn Profiles</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2010/03/05/the-social-media-job-search-linkedin-profiles/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2010/03/05/the-social-media-job-search-linkedin-profiles/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 23:46:32 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Personal Brand]]></category>
		<category><![CDATA[getting hired]]></category>
		<category><![CDATA[job search]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[LinkedIn Tips]]></category>
		<category><![CDATA[social job search]]></category>
		<category><![CDATA[Social Media Marketing]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=170</guid>
		<description><![CDATA[Career and job searches are popular subjects of late; I have read and heard a number of stories on using social media to enhance a person&#8217;s candidacy.  In fact, I recently created a concept for using social media to track your resume based on my own hiring experiences.  That hiring process also lead me to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=170&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Career and job searches are popular subjects of late; I have read and heard a number of stories on using social media to enhance a person&#8217;s candidacy.  In fact, I recently created a concept for <a href="http://whatdoesmarketingreallydo.wordpress.com/2010/02/17/using-internet-marketing-to-improve-your-chances-of-getting-hired/">using social media to track your resume</a> based on my own hiring experiences.  That hiring process also lead me to another social media concept for a job search that I haven&#8217;t seen discussed; candidate awareness.</p>
<p>There are plenty of articles with strong warnings about the &#8216;digit self&#8217; you present to potential companies and recruiters.  Ask any job seeking Millennial or Net Genner about how often they have been &#8216;warned&#8217; by older generations about their &#8216;Facebooking&#8217;.  &#8221;Just look at what happened to Michael Phelps,&#8221; we <em>wisely </em>caution.  I think it&#8217;s time we moved past the scare tactics and encourage job seekers of all ages to actively use their online profiles to enhance their job search.</p>
<p>The same tools that we are cautioning against can be used to provide valuable intelligence in your search.</p>
<p><strong>Profile Views | The Foundation of A Social Job Search</strong></p>
<p>Many social media websites provide you with information on who is viewing your profile.  Social media websites, like LinkedIn, give you insight into the people that are interested in your profile.</p>
<p>This information is critical to an active, engaged career search.  Do not wait around to be contacted, proactively monitor who is viewing your profile&#8230;especially for those people that you expect to be viewing your profile.</p>
<p><strong>LinkedIn For Your Job Search</strong></p>
<p>LinkedIn has become an integral part of many managers/recruiters selection and hiring process.  The free level of LinkedIn provides you with a glimpse into the activity of those viewing your profile.</p>
<p><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/03/linkedin-profile-views-awareness.png"><img class="size-medium wp-image-178 alignright" title="LinkedIn-Profile-Views-Awareness" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/03/linkedin-profile-views-awareness.png?w=300&#038;h=98" alt="Social Job Search and people viewing your LinkedIn profile" width="300" height="98" /></a>The information displayed depends on your level of connection to a person viewing your profile.</p>
<p>Those paying for premium versions of LinkedIn have even greater visibility and detail into the specific people viewing your profile.</p>
<p><strong>Being Socially Aware in Your Job Search</strong></p>
<p>The hiring process places a lot of knowledge in the hands of the hiring company.  Your candidacy is largely at the mercy of their schedules, messages, and updates.  As a result, a candidate must follow up with calls and emails to assess the situation.  Unfortunately, however, this is usually this is a anxious process&#8230;balancing our desire for knowledge against the threat of being too pushy, inconsiderate, or desperate.</p>
<p>Using social media tools like LinkedIn, we can acquire some of that knowledge ourselves and gain visibility into our candidacy.  For example, if you applied for a position with a Boston IT company?  There may be a good chance that they are interested in your candidacy.</p>
<p style="text-align:center;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/03/linkedin-profile-views-example1.png"><img class="size-medium wp-image-180 aligncenter" title="LinkedIn-Profile-Views-Job-Search" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/03/linkedin-profile-views-example1.png?w=300&#038;h=23" alt="Using LinkedIn for your job search and who is interested in your candidacy." width="300" height="23" /></a></p>
<p>Use the link provided to research further into the people, or type of people, that are potentially interested in your candidacy.  Learn about those people and develop plans on how this information could be used in follow up notes, discussions, and interviews.  For example:</p>
<ul>
<li>What is there professional background?</li>
<li>Where did they go to school?</li>
<li>Follow links to their blog and read about their perspectives.</li>
</ul>
<p><strong>Competitive Intelligence In Your Job Search</strong></p>
<p>This next concept, around connections, is equally important for recruiters/hiring managers as it is for candidates.  Today many recruiters/hiring managers are connecting to some of their candidates via LinkedIn&#8230;opening both sides to a wealth of information.</p>
<p style="padding-left:30px;"><strong>Candidates, Get To Know Your Competition!</strong></p>
<p style="padding-left:30px;"><strong><span style="font-weight:normal;">As you engage with prospective employers, I would recommend connecting with them on LinkedIn (note: as long as this is inline with your overall &#8216;connection&#8217; strategy).  This is especially important if that person initiates a connection request.  Actually&#8230;it is CRITICAL.</span></strong></p>
<p style="padding-left:30px;">Wow, why the capitals?</p>
<p style="padding-left:30px;">As you may know, when connected to people on LinkedIn you are able to view their new connections.  As they are connecting with you, they are likely connecting with your competition!</p>
<p style="padding-left:30px;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/03/linkedin-connection-updates.png"><img class="alignright size-medium wp-image-184" title="LinkedIn-Connection-Updates" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/03/linkedin-connection-updates.png?w=300&#038;h=169" alt="LinkedIn job search intelligence and insight" width="300" height="169" /></a></p>
<p style="padding-left:30px;">Connect and then watch those recruiters/hiring managers profiles closely and their new connections (you can even turn on RSS feeds for your network updates).  As you monitor their new connections, look for people with profiles/experience that are relevant to your position of interest.  Those are likely your competitors (yes, I know, they are very rude for trying to steal <em>your </em>position).</p>
<p style="padding-left:30px;">Then, as outlined above, research and understand your competition.  Using that information to prepare to compete against them in interviews by strengthening areas you may be weak, dialing up areas of differentiation, etc.</p>
<p style="padding-left:30px;"><strong>Recruiters, Are You Revealing Your Candidates?</strong></p>
<p style="padding-left:30px;">Reading the above, you can see that you may be &#8216;showing your hand&#8217; of candidates for a position.  You may be comfortable with exposing that information&#8230;I can certainly see how it could breed a more constructively competitive and honest dialog with candidates.  However, if your search is confidential, or your candidates have requested confidentiality, you may be unknowingly exposing your company, search, or candidates.</p>
<p>You are likely already on LinkedIn&#8230;now leverage the tool and create actionable information for your next position!</p>
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		<title>Using Internet Marketing to Improve Your Chances of Getting Hired</title>
		<link>http://whatdoesmarketingreallydo.wordpress.com/2010/02/17/using-internet-marketing-to-improve-your-chances-of-getting-hired/</link>
		<comments>http://whatdoesmarketingreallydo.wordpress.com/2010/02/17/using-internet-marketing-to-improve-your-chances-of-getting-hired/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 04:05:19 +0000</pubDate>
		<dc:creator>Chris Hewitt</dc:creator>
				<category><![CDATA[Personal Brand]]></category>
		<category><![CDATA[creating resume]]></category>
		<category><![CDATA[getting hired]]></category>
		<category><![CDATA[job search]]></category>
		<category><![CDATA[Social Media Marketing]]></category>
		<category><![CDATA[social media metrics]]></category>

		<guid isPermaLink="false">http://whatdoesmarketingreallydo.wordpress.com/?p=122</guid>
		<description><![CDATA[You need to start treating your job search like a marketing campaign.  With a few simple steps, you can proactively monitor and manage the activity of your search&#8230;ultimately turning that information into relevant action and follow up.  We are going to learn how to leverage URL shorteners (e.g. bit.ly) to evolve beyond the blind, frustrating [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=whatdoesmarketingreallydo.wordpress.com&amp;blog=5873912&amp;post=122&amp;subd=whatdoesmarketingreallydo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>You need to start treating your job search like a marketing campaign.  With a few simple steps, you can proactively monitor and manage the activity of your search&#8230;ultimately turning that information into relevant action and follow up.  We are going to learn how to leverage URL shorteners (e.g. bit.ly) to evolve beyond the blind, frustrating application process of submit-and-wait.</p>
<p>As background, I have recently been spending a lot of time immersed in the hiring process filling a position on my team.  In a few short months, I have received over 100 resumes and met with dozens of candidates.  While there are a great variety of skills, experience, and <a id="hvx1" title="resume layout concepts" href="http://net.tutsplus.com/articles/web-roundups/5-examples-of-beautiful-resumecv-templates/">resume layout concepts</a> they are all (generally) missing the opportunity to measure my actual interest in their candidacy.</p>
<p>It seems that our resumes are not evolving at the same rate as our professional/technical knowledge.  Sure, we&#8217;ve moved our resumes to electronic mediums but it&#8217;s essentially the same presentation&#8230;it does little more than make the document more portable.</p>
<p>I think we can do a lot better&#8230;</p>
<p>While a little lengthy, I promise this concept is quite simple&#8230;I&#8217;m not just an overzealous marketer giddy with a new, super-awesome-but-not-realistic vision (well not this time anyway).</p>
<h3><strong>How Do I Know Someone Looked at My Resume? | Tracking Your Job Campaign</strong></h3>
<p>In order to treat your job search like an integrated marketing campaign, we need to be able to track, measure, and relevantly respond to our audience(s).  Doing so will differentiate yourself on the intelligence and pro-activity of your search; giving your unique professional profile much needed visibility.</p>
<p style="text-align:center;">
<p><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/creating-an-intelligent-resume.png"><img class="aligncenter size-medium wp-image-150" title="Creating-An-Intelligent-Resume" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/creating-an-intelligent-resume.png?w=300&#038;h=193" alt="Building hyperlinks in your resume" width="300" height="193" /></a></p>
<p>With the concept I&#8217;m detailing, you could know that someone from XYZ company:</p>
<ul>
<li>Followed a link to your personal website.</li>
<li>Viewed your LinkedIn profile.</li>
<li>Read your blog post on thoughts relative to XYZ company.</li>
</ul>
<p>This concept, in and of itself, is not revolutionary&#8230;it is the simple application of Internet tracking and analytics techniques.</p>
<p>Physced?!?!  Alright&#8230;let&#8217;s get into the &#8216;how&#8217;.</p>
<h3><strong><strong>Hyperlinks, Your Key To Creating an &#8216;Aware Resume&#8217;</strong></strong></h3>
<p>The cornerstone of an &#8216;aware resume&#8217; are hyperlinks.  More specifically, tracked hyperlinks (more on that in just a minute).</p>
<p>The following is a list of hyperlinks that you should be including on your resume:</p>
<ul>
<li>LinkedIn Profile.</li>
<li>Blog.</li>
<li>Twitter Profile.</li>
<li>Personal Website.</li>
<li>Website of companies, schools, organizations, etc. that you have listed.</li>
</ul>
<p><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/resume-hyperlinks.png"><img class="size-medium wp-image-127 alignright" style="border:1px solid black;" title="Resume-Hyperlinks" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/resume-hyperlinks.png?w=300&#038;h=179" alt="Links to Include in a Resume" width="300" height="179" /></a>This list is not exhaustive (nor should you force these into your resume), however you should include links to any Internet-based property that relevantly presents your point of view, perspective, or experience to the position you are applying.</p>
<p>For example, if you are applying for a social media position, your personal Qik/Vimeo/YouTube channel or Facebook Fan Page might be highly relevant to the position.</p>
<h3><strong>Tracked Hyperlinks For Your Resume</strong></h3>
<p><strong><span style="font-weight:normal;">The growth in character-limited status updates (e.g. Facebook, Twitter, etc.) have popularized URL shortening services &#8211; websites that essentially take the long string of an Internal address (i.e. http:// &#8230;) and shorten it to a more portable, more easily shared link.  Additionally, you can even created personalized URLs using these services.</span></strong></p>
<p style="padding-left:30px;">Example &#8211; the address to my LinkedIn profile is:</p>
<p style="padding-left:60px;">http://www.linkedin.com/in/chewitt</p>
<p style="padding-left:30px;">Using bit.ly (a popular URL shortener), it becomes:</p>
<p style="padding-left:60px;">http://bit.ly/deGeXE            (shortened)</p>
<p style="padding-left:60px;">http://bit.ly/Chris-Hewitt  (shortened and personalized)</p>
<p>A collateral benefit of these services are the tracking opportunities that they present.  When users click on a shortened link services, like Bit.ly, are collecting and storing important information about that click.  By creating an account (free) with these services, you have access to that information!<br />
<strong> </strong></p>
<h3><strong>Creating Tracked Hyperlinks</strong></h3>
<p>I have chosen bit.ly for this post and as my URL shortener (<a href="http://www.wired.com/epicenter/2009/11/bitly-partners-with-security-firms-to-block-spams-scams-from-twitter/">Wired: bit.ly working on improving security</a>), but there are other services as well (there is even a <a href="http://googleblog.blogspot.com/2009/12/making-urls-shorter-for-google-toolbar.html">Google URL Shortener</a>).<br />
Creating a tracked hyperlink is <a href="http://bit.ly/pages/faq/">very simple</a>, but before creating tracked hyperlinks you must start with a bit.ly account.  Once created, you simply enter your URL, customize your link (optional), and insert it into your resume.</p>
<h3><strong>An Important Trick For Your Tracked Hyperlinks!</strong></h3>
<p>Bit.ly (and other services) organize tracked clicks based on the original (full) URL.  In regular use, this is a great metric to compare your influence against all others sharing the same link.  However, we want to track explicit traffic (interest) from potential employers.</p>
<div id="attachment_130" class="wp-caption aligncenter" style="width: 310px"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/url-shortener-grouped-reporting.png"><img class="size-medium wp-image-130  " style="border:1px solid black;" title="URL-Shortener-Grouped-Reporting" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/url-shortener-grouped-reporting.png?w=300&#038;h=56" alt="Bit.ly analytics are grouped by the full URL" width="300" height="56" /></a><p class="wp-caption-text">I was not the only one to create a bit.ly link for Phoenix information; my link resulted in 4 of the 20 total clicks.</p></div>
<p>As a result, we need to customize each of the URLs in order to make them unique.  Otherwise each prospective employer&#8217;s activity would be grouped together and you would lose visibility to unique interest.</p>
<p>Using an old trick (a nod to the teachings of my IT colleagues over the years), this customization is simple; by adding our own &#8216;code&#8217; to each full URL we can make them unique.</p>
<p>There are many ways to technically implement this concept, but for simplicity, add the following to the end of each full URL prior to shortening it with bit.ly:</p>
<p style="padding-left:30px;">?c=[company name you are applying to]</p>
<p style="padding-left:30px;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/hyperlinks-in-your-resume.png"><img class="alignnone size-full wp-image-133" title="Hyperlinks-In-Your-Resume" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/hyperlinks-in-your-resume.png?w=450&#038;h=15" alt="" width="450" height="15" /></a></p>
<p style="padding-left:30px;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/hyperlinks-in-your-resume-parameter.png"><img class="alignnone size-full wp-image-132" title="Hyperlinks-In-Your-Resume-Parameter" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/hyperlinks-in-your-resume-parameter.png?w=450&#038;h=15" alt="" width="450" height="15" /></a></p>
<p>One caveat, if the URL you are shortening already has a &#8216;?&#8217; you will use a &#8216;&amp;&#8217;:</p>
<p style="padding-left:30px;">&amp;c=[company name you are applying to]</p>
<p style="padding-left:30px;"><a href="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/hyperlinks-in-your-resume-ampersand.png"><img class="alignnone size-full wp-image-135" title="Hyperlinks-In-Your-Resume-Ampersand" src="http://whatdoesmarketingreallydo.files.wordpress.com/2010/02/hyperlinks-in-your-resume-ampersand.png?w=450&#038;h=15" alt="" width="450" height="15" /></a></p>
<h3><strong>From Tracking to Action</strong></h3>
<h3><strong><span style="font-weight:normal;font-size:13px;">If you have followed these steps, you are now attaching powerfully &#8216;aware resumes&#8217; to your applications.  Rather than waiting for the phone to ring or inbox to light up with inquiries, you can be proactively (and relevantly) driving your candidacy based on tracking the interest of prospective employers.</span></strong></h3>
<p><strong> </strong></p>
<p><strong>1) Monitor Your Link Activity Closely</strong></p>
<ul>
<li>Who is clicking through on your &#8216;aware resume&#8217;?</li>
<li>What content are they interested in reading? How does that content relate to the position you applied?</li>
<li>Is a particular company more interested in your experience (LinkedIn) or your current thoughts/work (e.g. Twitter, blog, etc.)?</li>
<li>What days of the week and times of day are they viewing your information?</li>
</ul>
<p><strong>2) Follow Up&#8230;Relevantly and Thoughtfully</strong></p>
<p>Based on your currently dialog with a prospective employer (e.g. application, email exchange, interview, etc.) and your insight into their online activity you can create your own nurture campaigns.  For example:</p>
<ul>
<li>After seeing that a particular company is repeatedly viewing your current thoughts, you could write/record a blog post, Twitter comment, or other channel that shares a concept relevant to the position.</li>
<li>Use intermittent activity over a period of time to send a follow up email with information you found relevant to the position/company.</li>
<li>Watch your activity leading up to key decision points in the hiring process (i.e. interviews) to determine what information is most relevant and be prepare to talk about those topics in detail.</li>
</ul>
<p>Most importantly, use your understanding of the company, the position, and the people making hiring decisions to create/continue dialog.  Just like a marketing campaign, you have the responsibility to return value to your audience.</p>
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